Shipping policy

SHIPPING & DELIVERY POLICY

Last updated March 14, 2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://thecollagenshop.com/pages/terms-of-services

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping & Delivery Options

Free Shipping

We offer Free Standard UK, Standard EU, and Standard international shipping on

Free Shipping for purchases 33.98GBP and over for all UK Customers

Free Shipping for purchase 350GBP and over for all USA Customers

Free Shipping for purchases 400GBP and over for all other International Customers

*EU Customers can Purchase Goods Up to 150GBP per Order EU customers get a free shipping voucher for their second order. The voucher is valid for purchases that are 120 GBP and over

Expedited Shipping Fees.

We also offer expedited shipping at the following rates:

 


Standard United Kingdom Shipping 1-3 Business days

Standard EU Shipping

2-6 Business days ^

Standard International Shipping USA

2 - 7 Business days

Standard International Shipping

2 -10 Business days

-0.004lb-5.0041b

8 GBP

20


25

5.006lb-20.006lb

18

30


50

0.004lb-1.9lb



                 20


4.5lb—20lb



                 25


4.5lb—20lb



                 40

 

 

If you select an expedited shipping option, we will follow up after placing the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

We Deliver Internationally

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries: United Kingdom, United States, Europe, Australia, Canada, China, Cook Islands, Fiji, French Polynesia, French Southern Territories, Hong Kong SAR, India (36 of 37 states), Israel, Jamaica, Kiribati, Malaysia, Maldives, Mexico, Nauru, New Caledonia, New Zealand (16 of 17 regions), Niue, Norfolk Island, Oman, Pakistan, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Russia, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, Vanuatu, British Virgin Islands, Wallis & Futuna, Bahamas, Barbados, Cayman Islands, Dominican Republic, Martinique, Montserrat, Falkland Islands.

Free Standard UK, Standard EU, and Standard international shipping is valid on international orders please check above for rates and order quantities to be eligible for free delivery. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Shipping Restrictions

Purchases From the EU must not exceed the 130GBP mark for the time being due to EU regulations

If Order is Delayed

If delivery is delayed for any reason we will let you know as soon as possible and advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Customs & Taxes

The buyer is solely responsible for tax and customs duty. Buyers are responsible for paying import fees, usually as part of clearing their parcel through customs, or when they receive their item.

Questions about Returns

If you have questions about returns, please review our Return Policy: https://thecollagenshop.com/pages/refund-policy

Contact us About this Policy

If you have any further questions or comments, you may contact us by:

Email: info@thecollagenshop.com